Frequently Asked Questions
Do you accept insurance?
Tender Touch Mobile Labs does NOT accept insurance as insurance will only reimburse the lab that performs the testing of your sample when they collect directly themselves in their patient service centers. We request a copy of the front and back of your card when we draw your blood to be submitted to the lab that will perform the testing of your specimen. We do not bill insurance companies
How do I pay for my services?
We accept payment via Mastercard, Visa, Discover, American Express and personal check.
What are your rates?
The rate may vary depending on the service area in addition to extensive process and handling of your specimen. The rate can also vary based on the number of orders you are having filled at one time, also the shipping and delivery required is taken into consideration as well. Tender Touch Mobile labs can offer discounted rates based on frequent utilization of our services.
How far in advance do I need to schedule my appointment?
What is your policy on cancellations?
We will request payment at the time you make your appointment with us, we require a minimum of 24 hours notice. If you do not cancel your appointment within 24 hours, you will be charged the full rate. This also applies if fasting is required but not done and the appoinment needs to be rescheduled.
How long will it take my doctor to receive my results?
Have a Different Question?
Email us anytime
Or call — 800 875 5960